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FREE DELIVERY OVER £30

RETURNS INFORMATION

Having Second Thoughts? We get it

Not meant to be? Don't sweat it. Our returns are free and easy.

FREE UK RETURNS

You can return your item by post or to one of our stores.

The quickest way for us to process your refund or exchange is in instore. If you would rather return your order by post, you can do it FREE of charge using the prepaid label provided. We will process your exchange or refund as soon as the parcel gets back to our warehouse.

RETURNING PRODUCTS BY POST

Items must be returned:

  • within 30 days of receipt
  • in brand new condition, with all original tags and packaging
  • with a returns label

Let us know if you want a refund or exchange by filling out the returns slip. Attach the prepaid returns label to the outside of the parcel and take to the post office.

We will let you know as soon as your return has been processed.

RETURNING PRODUCTS TO STORE

Items must be returned:

  • within 30 days of receipt
  • with your dispatch note
  • with the card you used to place the order
  • in brand new condition, with all original tags and packaging, for swimwear the hygiene strip must be in place.

There are a couple of exceptions to the information above, but when you hear them we think you'll understand.

Gift card sales are final; Gift cards once purchased are not eligible for refunds or exchanges.

We reserve the right to reject returns on underwear, bottles and hair bands.

If for any reason you believe the item is faulty, mislabelled or incorrectly described we will happily rectify this for you in accordance with the Consumer Rights Act.

020 3823 6600