Personal information that we collect about you and why
Updating your preference and your right for erasure
We will hold this information for as long as you remain an active customer and for 5 years afterwards or where otherwise required. We will remove you from receiving emails if we notice you have not engaged with those we have sent you for over 9 months. You have the right to change your preferences at any time. You can elect to opt out of emails via the unsubscribe link found at the bottom of every email or by contacting our customer services team via email (email@example.com) or by phone (02038287700). Please note that is can take up to 24 hours to be removed from our list therefore you may be selected for one final email before removal.
You also have the right to access information held about you and may ask for the information to be amended or deleted. For this please contact our Data Protection Officer firstname.lastname@example.org
If you are concerned about an alleged breach of privacy, you can contact our Data Protection Officer email@example.com The Data Protection Officer will be made available to investigate your complaint and give you information about how it will be handled.
If you are not satisfied with the way in which we have resolved your complaint, you may wish to make a complaint about the way we are managing your data you can contact the national data protection authority of your country; Within the UK, Information Commissioner’s Office (ICO). https://ico.org.uk/concerns/ ICO helpline on 0303 123 1113.
Receiving Zakti Active Updates
We will email you updates and promotions from Zakti Active and Mountain Warehouse group companies if you were receiving them prior to May 2018 and have not unsubscribed under legitimate interest. We will only email you if you have shopped or opened an email from us within the last 9 months.
Who we share your personal information with
We will never (ever) sell any of your personal data to a third party. However, we do need to share your data with a number of companies that we work with to provide the service and shopping experience that you are used to. See examples of said companies below:
For a full list of the third parties we work with please contact our Data Protection Officer firstname.lastname@example.org
Privacy of children and sensitive information
We do not knowingly collect personal data from anyone under the age of 13. We do not knowingly obtain any Sensitive Personal Data about our customers, such as information about health or medical conditions, race or religious beliefs. We regularly cleanse our data and would remove anyone flagged as deceased from receiving any marketing communications from us.